FAQ's

AREEN1 – Full FAQ Section

Sustainability

Where can I find information on sustainability?
AREEN1 products are crafted in certified Brazilian laboratories that follow sustainable and responsible cosmetic manufacturing. We avoid unnecessary harsh chemicals, produce in small batches to reduce waste, and ensure eco-friendly practices throughout production.
For more sustainability details, contact areen01treatment@gmail.com.

Certificates

Can I see your certificates?
Yes. We provide all essential documentation upon request.
• Manufacturer production certificates
• Ingredient and safety analysis
• FDA-related information when applicable
• Product quality documentation
Email us anytime to receive copies.

Product Origin

Where are your products made?
AREEN1 proudly originates from Brazil, known globally for expert, high-performance smoothing technology.
Shipping and customer support are handled from Boston, MA.

Samples

Do you have any samples of your product?
Yes, we offer salon samples for:
• Professional smoothing protein treatments
• Blond hair protein treatments
• Home-care shampoo, conditioner & mask
Send us your salon details to request samples.

Shipping & Delivery FAQs

Shipping Time

How long does shipping take?
Orders ship from Boston, MA, with typical delivery times:
• 2–5 business days within the U.S.
• 1–2 business days for priority shipping
Every order includes full tracking.

International Shipping

Do you ship internationally?
Yes, we ship worldwide. Delivery duration varies based on location and customs processing.
Any customs duties or import fees are the buyer’s responsibility.

Shipping Cost

How much is shipping?
Shipping rates depend on location and package weight and are calculated at checkout.
• Free shipping promotions may be available
• Wholesale and salon orders may receive discounted shipping

Returns, Refunds & Exchanges

Return Policy

What is your return policy?
For hygiene and safety reasons, opened cosmetic products cannot be returned.
If your product arrives damaged or incorrect, we will replace it immediately.

Refund Policy

Do you offer refunds?
Yes. Refunds are available for:
• Items damaged during shipment
• Wrong items received
• Items lost during transit
Please contact support within 7 days of delivery.

Exchanges

Can I return a product?
Exchanges are allowed only for unopened and unused products within 7 days of receiving your order.

Safety & Product Use

Hair Type Compatibility

Are your products safe for all hair types?
Yes. AREEN1 formulas work for:
• Curly, wavy & coily hair
• Color-treated or highlighted hair
• Chemically treated or damaged hair
• Resistant, frizzy, or coarse hair
Blond versions are designed not to yellow or tint the hair.

Formaldehyde Information

Does your product contain formaldehyde?
AREEN1 uses modern Brazilian smoothing technology that does not include formaldehyde as an active ingredient. Safety and performance remain our top priorities.

Kids' Safety

Are your products safe for kids?
Our Collagen Freeze Control for Kids is safe for children ages 6+. For younger children, we recommend consulting a professional stylist.

Heat Requirement

Does it require heat to activate the treatment?
Yes. Professional smoothing treatments require flat-iron heat to lock in results. We recommend application by a trained stylist.

How to Use Our Products

How to Use AREEN1 Protein/Collagen Smoothing Treatment

► Wash hair twice with clarifying shampoo
► Dry 70%–100%
► Section hair and apply product
► Leave on for 40–60 minutes
► Rinse 100%
► Blow-dry and brush thoroughly
► Flat iron in thin sections (8–12 passes per section)

How to Use AREEN1 Blond Hair Treatment

► Shampoo twice and towel dry
► Apply product section by section
► Leave for 30–40 minutes
► Rinse lightly (leave 10%)
► Blow-dry
► Flat iron in thin sections for maximum shine

How to Use AREEN1 Home Care Products

Shampoo: Apply to wet hair, massage, rinse, and repeat.
Mask: Apply from mid-length to ends, leave for 5–10 minutes, rinse.
Conditioner: Use daily for softness, moisture, and protection.

Orders & Support

Wholesale & Salon Orders

Can I place a wholesale or salon order?
Yes. Professional pricing is available for salons, distributors, and stylists.
Email: areen01treatment@gmail.com

Order Confirmation

Where do I find my order confirmation?
You will receive an email instantly after placing your order.
If it’s missing, check your spam or junk folder.

Customer Support

How do I reach customer support?
We’re always here to help.
Email: areen01treatment@gmail.com
Cell: 617-833-1015